COVID-19 Response Plan | The Gym

During Alert Level 2 we will open to support our community again from 12pm Thursday 14 May 2020.  We will do a staged opening with our 24-Hour entry becoming avaliable from 7pm Friday 15 May 2020, to give us time to check all of our processes are working first.  

The below information outlines changes to how we will operate in Alert Level 2 in response to COVID-19, meet public health measures and keep our members and team safe.

As with everything we do with our members and team, this is an ongoing relationship where everyone needs to play their part, as we are all in this together.

The below information is listed alphabetically for ease of use.  Any updates to our operations in Alert Level 2 will be updated here and noted at the top of the page.  The below information is intended for how we will operate for Alert Level 2 for the first two weeks until 28 May 2020, when we will review these moving forward dependent on level of COVID-19 cases in our community.

  • Changing Rooms
  • Cleaning and Sanitisation Processes and Protocols
  • Communication
  • Entry to the Club
  • Front of House
  • Hand Sanitiser vs Handwash
  • Group Fitness
  • Main Gym Floor
  • Member Requirements
  • Other Hygiene Practices
  • Personal Protective Equipment (PPE)
  • Physical Distancing


Changing Rooms

  • To help maintain physical distancing as members can't see in this space before walking in, to access changing rooms, we are using a lanyard system.  Nine lanyards will be hanging on the wall outside each changing room.  To enter the changing room, a lanyard will be needed, no langured no entry.  Please return the lanyard to the wall and sanitize hands, with provided hand sanitiser, after use.
  • Markings on the floor will direct the flow of movement in the changing areas.  As well as markings on the floor will mark where to stand in the changing areas and vanity areas to maintain physical distancing.
  • Sanitation stations have been installed in the changing rooms.
  • Saunas will not be available for use.
  • The men’s plunge pool has been removed to increase the vanity unit available to male members.


Cleaning and Sanitisation Processes and Protocols

  • All members entering the Club through Reception or the Outside Reception Hours Door will be expected to collect a cleaning cloth to use during their time at the club.  This cloth is a quick-dry cleaning specific product.  Members can use the spray from the Sanitation Stations and their cloth to wipe down equipment before and after use. 
  • Washing baskets will be also provided at Reception and the Outside Reception Hours Door to place used cloths at the end of members sessions to be commercially cleaned.  Members are able to changeout their cleaning cloth during their sessions if they feel they need.
  • Paper towels are also available at Sanitation Stations.  However, we ask members to use the cleaning cloths as much as possible, to help support our environment. 
  • The cleaning solution being using to wipe equipment with, will also be killing any potential virus in the cloth.  Again, members are welcome to change out their cloth during their session if they feel that they need to.
  • We ask these cloths do not be used as sweat towels, to save confusion during use.
  • We have reviewed our commercial cleaning schedule to make sure this is robust.  The club is cleaned by commercial cleaners 365 days per year.  As part of this review we have changed some of our cleaning products being used ,to products that will kill viruses and/or have longer kill times for viruses.  Records are kept in case needed to be provided to government agencies.
  • Our team have an increased their cleaning schedule to further support our commercial cleaners with regular cleaning through the day.  During Reception Hours these will be undertaken between every 30 minutes – 2 hours depending on Club member usage.  Our team have undergone training on correct cleaning protocols and procedures to make sure their cleaning is as effective as possible.  Records are kept in case needed to be provided to government agencies.



  • We ask members who are concerned with other members actions within the Club to direct these concerns to one of our team, so that we can deal with any situations arising, if needed.
  • Regular communication will go out to members and team with any changes to our response plan of COVID-19.
  • If we are informed by anyone in the club that they have COVID-19, do not feel well or should be self-isolating for any reason, they will be asked to leave the Club immediately and Management will immediately be notified.
  • If our club is connected to a probable or confirmed case of COVID-19 we will contact health authorities immediately, who will direct the club in the next steps.  We may have to close for 48 hours to allow contact tracing and then potentially for a further 14 days.  Members and the team will be notified in this event.


Entry to the Club

  • No entry will be given to the following people:
  • Tested positive for COVID-19 or COVID-19 antibodies and has not had subsequent medical clearance to come out of isolation.
  • Currently has a fever or any other common symptoms of COVID-19.
  • Currently in quarantine or isolation by the New Zealand government.
  • Knowingly been recently (in the last 14 days) exposed to a person with COVID-19.
  • Members and the team will be required to swipe their membership tag on entry and exit to the club, so that we are able to provide attendance records to government agencies if required.
  • We will not allow casual visits during the two weeks of reopening to give us a chance to focus on our current members returning and make sure all our new policies and procedures are working well.  Additionally, casual visitors will require greater training than usual, as to their expected entry requirements under Alert Level two.
  • Once casual or concession visitors are allowed back into the Club to exercise, their contact details will be digitally recorded.
  • Public wanting to tour the Club to look at joining will not be allowed into the Club for the first week of reopening and their entry will be controlled by one our team during their time in the Club.  There contact details will be recorded digitally.
  • Any other entry required to the Club, i.e. service contractors, will need to record their entry digitally and sign that they have understood our Contractor Entry Agreement Under Alert Level Two.


Front of House

  • There is a Compulsory Hand Sanitation Station once anyone comes through the gates at Reception.  Everyone MUST sanitise their hands EVERYTIME the walk past this station entering and exiting the club.  There is also a Compulsory Hand Sanitize Station at the inside of the Outside of Reception Hours Door for the same purpose.
  • We will no longer hold personalised programme cards at Reception.  If members would like their current program uploaded into our new digital system, we can do this for them.  Otherwise if they would prefer their hardcopy of their programme card, these will be held behind Reception.  Once returned, we won't be able to hold this for them again.
  • Physical changes have improved flow around Reception and to enable members to connect and relax – while keeping physical distancing are being completed in the first week of reopening. 
  • Floor markings show physical distance to maintain from Reception, where to stand while waiting for entry and exit through our gates and doors and throughout our hallway to encourage physical distancing.
  • To minimise cash payments we are able to charge members account for anything needed.  Hand sanitiser is available at Reception for after cash or eftpos terminal use if needed.
  • Personlised programs can be done virtually for members who can not/do not wish to return to the club in Alert Level 2 and the exercise program can be sent digitally.
  • Team members behind Reception will use separate computers.  When they use any shared equipment; i.e. eftpos machine, till, they will wash or sanitise their hands.
  • We no longer make protein shakes inhouse, now providing premix protein shakes for members.


Hand Sanitiser vs Handwashing

  • Properly washing hands with soap and water (singing Happy Birthday twice slowly will help everyone reach the recommended 20 seconds duration) is preferred, however use hand sanitiser when this is unavailable.


Group Fitness

  • There are a number of changes to the group fitness timetable to allow 30 minutes after a class using equipment and 15 minutes after a class using no equipment.   This is to allow time for cleaning of equipment and time between members leaving the studio after class and entering the studio for the next class. 
  • We apologise our timetable on our website is being updated.  To check out the new timetabe download our app or check out the board in the club once we reopen.
  • We will be launching additional live and virtual classes (virtual classes will start during the week of 18th May 2020) that will enable members more options on when they attend the club, especially while we have limited attendance in classes.  Check our Group Fitness Timetable for this!
  • We ask member to not turn up extra early to thier class.  Turning up five minutes early to a class that uses equipment and on-time to a class that does not use equipment to help maintain physical distancing around the club
  • All classes must be pre-booked using our app or by booking at Reception, as we need to limit attendance numbers to enable physical distancing and control entry and exiting of the studios and club.
  • Classes using equipment will have the equipment placed out by our team before the class.  This will encourage physical distancing around the equipment stations, by less members needing to get more equipment.  Members are encouraged to wipe down before class equipment if they wish.
  • At the end of classes with equipment members are required to wipe down equipment and leave the equipment out.  Our team will also wipe down or fog the equipment before they put it back.
  • All classes will be reduced to rather a 45 minute or 30-minute format to help us create the time spaces between classes and to help classes to be achievable for returning members are a time away from the club.
  • Markings on the floor in our Group Fitness studio will direct 20 members where to stand during sessions and will be spaced at least 2 meters apart.  Our fabulous Group Fitness team are tweaking classes to reduce equipment use where possible and class formats allowing members to still get a great workout, while staying in their space. The number of participants for our main studio will be increased as we ensure our processes and procedures are working well.
  • HPA will be limited to 5 members attending.  Members will be spaced at 2 meters apart and will do the class predominately on spot without sharing equipment. 
  • RPM & Sprint class will be limited to 5 members attending.  Bikes will be spaced at least 2 meters.  Our Instructor will be behind a clear perspex screen or wearing a mask, to create a physical barrier while they face the class to teach.
  • There is a Compulsory Hand Sanitation Station at the entry of the Group Fitness Studio.  Everyone MUST sanitise their hands EVERYTIME the walk past this station entering and exiting the Group Fitness Studio or Female Only Suite. 
  • As door handles are a potential hotspot for viruses, hand sanitiser is available outside of the RPM studio door and in the studio for members who open and close the door.  Likewise, there is a hand sanitiser inside of the Female Only Suite doors with the Compulsory Hand Sanitisation Station outside of the doors.
  • Members will need to bring their own blanket or warm jumper to put on in mediations for BodyBalance, as we will need to temporarily remove our blankets provided for this use.
  • Members will need to bring their own boxing gloves for our Boxing class as we will need to temporarily remove them provided for use.  The class can be attended with no boxing gloves.
  • Keep On Your Feet classes will be suspended while we engage these members about returning to the Club.
  • Our floor in the main group fitness studio and HPA studio will be covered with a fog that kills viruses at least once every day.  However, we strongly recommend members bring a yoga mat or towel for all classes that they will be lying on the floor.  We are unable to provide yoga mats to share due to the porous material that they are made of.  We have yoga mats to purchase at Reception and towels for hire at Reception if members forget theirs.
  • Reminder to members to cancel their LMOD free trial before the end of their 60-day trial, if they wish not to be charged. 
  • Unfortunately, there are no high fives allowed in classes at the moment and members will notice our GRIT coaches need to keep their distance when coaching in classes.  This will mean they stay at the front of the class unless they wear a mask.
  • Group Fitness team will sanitize the mic between classes, hand sanitizer will be kept at the stereo for this.


Main Gym Floor

  • The Club already had multiple sanitization stations around the club made up of hand sanitisers, spray bottles, paper towels and bins.  The number of these have been increased on the main gym floor and Female Only Suite, and are now also installed in the Athletic Zone, Lunge Lane, and Group Fitness Studio.
  • There can be no spotting or touching to correct movement between trainers and members or member to member in Alert Level Two.
  • Additional hand sanitisers are installed around the free weights and rig areas.  Where it is impractical to wipe the entire surface of an item before and after each use (eg plate weights), then hands need to be sanitized before touching equipment in these Zones.
  • Gym mats, fabric resistance bands, foam rollers and the rope in the rig will be temporarily removed due to the porous material making them hard to keep clean.
  • To maintain physical distancing there will be a mix of spacing of equipment, moving of equipment, turning every second piece of equipment off and physical barriers being placed between equipment.
  • We ask members to remain 1.5 meters apart at all times.
  • Personal trainers and Gym Trainers will be wearing facemasks if coming within 1 meter - 2 meters from a member.


Member Requirements

Our New Conditions of Entry in Alert Level Two:

  • Stay away from the Club when you do not meet our Entry Criteria.
  • Maintain physical distancing within the Club (2 meters in GF & 1.5 meters everywhere else).
  • Follow cleaning of equipment and hand sanitization protocols.
  • No sweat towel no workout.  If you happen to forget yours, sweat and shower towels are available at Reception.
  • Follow good cough and sneeze etiquette into your elbow or clean tissues.  Clean your elbow frequently or dispose of tissues straight away in the bin.


Other Hygiene Practices

  • All of our team will be trained in basic COVID-19 understanding; signs and symptoms, how the virus is spread and how the relates to the Club; mitigations the Club to keep everyone safe and how to manage their own safety.
  • Outside of Reception Hours member use will be limited to the main gym space and changing rooms.  All of the same requirements stated throughout this Plan are still required to be fulfilled.
  • We will limit team members on shifts to encourage physical distancing.
  • We will be removing magazines as these are hard to sanatise.
  • Water coolers will be unavailable.  We encourage members to bring a full water bottle from home, otherwise we have water and hydration drinks available for purchase at Reception.
  • Fans that circulate large amounts of air will be temporarily turned off.
  • We will individually manage members entry that are 70 years and older or members with underlying health issues.  We will need to talk to any of these members before they wish to return to the Club.
  • For Alert Level Two we will be offering additional hold options to members who need to self-isolate or have a genuine reason to stay away from the club in relation to COVID-19.


Personal Protective Equipment (PPE)

  • The Ministry of Health does not require gloves and face masks to be worn for normal activities.  We will however be providing gloves for our team to use as they feel they want to wear them.
  • For members, fingerless gloves reduce handwashing and sanitiser use but also allow the virus to potentially spread via fingers, so are the ‘worst of both worlds’.  Therefore, are not allowed at Alert Level Two.
  • Cloth gloves are allowed, how it is preferred not to be used, as they reduce handwashing and sanitation.  If they are used, they need to be washed after each use.
  • Light weight latex type gloves are preferred not to be used during exercise, as they can be easily damaged on equipment used in the Club.
  • Face masks will be work by our team that are within two meters for more than 4 minutes while helping members i.e., Personal Trainer and Personalised Programmes from Gym Trainers


Physical Distancing

  • Considering breathing direction, duration of time and physical barriers are major considerations when looking at physical distancing:
  • When individuals are in close proximity with the same person or people for more than 4 minutes (group fitness, most cardio equipment) 2 meters physical distancing is required.
  • When interactions between individuals is normally less than 4 minutes (weights equipment, gym floor) 1.5 meters physical distancing is required.


For More Information:


Group Classes

Les Mills Bodypump

Get lean, tone muscle, get fit

Bodypump™ is for anyone looking to get lean, toned and fit – fast.

Using light to moderate weights with lots of repetition, Bodypump™ gives you a total body workout, burning up to 590 calories* a class. Our instructors will coach you through the scientifically proven moves and techniques pumping out encouragement, motivation and great music!

You’ll leave the class feeling challenged and motivated, ready to come back for more.

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Les Mills Bodycombat

Release your inner warrior.

Bodycombat™ is a high-energy martial arts-inspired workout that is totally non-contact. Punch and kick your way to fitness and burn up to 740 calories* in a class. Learn moves from karate, taekwondo, boxing, muay thai, capoeira and kung fu. Release stress, have a blast and feel like a champ. No experience is needed just bring your best fighter attitude and leave your inhibitions at the door.

The fastest way to get your body tight.

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Les Mills Bodybalance

Calm and centered, long and strong.

Ideal for anyone and everyone, Bodybalance™* is the yoga-based class that will improve your mind, your body and your life.

During bodybalance™ an inspired soundtrack plays as you bend and stretch through a series of simple yoga moves and embrace elements of tai chi and pilates. Breathing control is a part of all the exercises, and instructors will always provide options for those just getting started.

You’ll strengthen your entire body and leave the class feeling calm, centered and invigorated.

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Les Mills RPM

A journey to fitness.

RPM™ is our indoor cycling class, set to the rhythm of motivating music. Burn up to 620 calories* a workout and get fit, fast.

Learn all the basic cycling moves like standing up, sitting down, changing hand positions, speeding up and slowing down. You control your own resistance levels and sprint speed, so you can build up your training level over time. If you want a true sense of achievement, get into a rpm™ class today.

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Les Mills BodyAttack

Training for the sport of life.

Bodyattack™ is a high-energy fitness class, with moves that cater for total beginners to total addicts. We combine athletic movements like running, lunging and jumping with strength exercises such as; push-ups and squats. Our qualified instructor will pump out energizing tunes and lead you through the workout, challenging your limits in a good way, leaving you with a sense of achievement and burning up to 730 calories*.

Start building your fitness today with Bodyattack™.

One of the best things about bodyattack™ is it improves your functional fitness – the fitness that you need for everyday life.

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Les Mills Bodystep

Lift your fitness, raise your energy.

Basic stepping, just like walking up and down stairs, is at the heart of Bodystep™ – a full-body cardio workout to really tone your butt and thighs.

Our bubbly and approachable instructors coach you through the workout. We play invigorating, hit music and inject a whole lot of fun and personality along the way. You can burn up to 620 calories* and you’ll leave buzzing with satisfaction.

Full-body cardio and muscle conditioning.

Get an invigorating combo of uplifting highs, balanced by the grounded feeling from lunges and squats to really work your legs.

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Les Mills Sh'Bam

Because life’s too short for bad dance classes

Featuring simple but seriously hot dance moves, SH'BAM® is the perfect way to shape up and let out your inner star - even if you're dance challenged!

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Les Mills Grit Series

30-minute high-intensity interval training

The grit series will push you to your max, and beyond! A great combination of strength, power, atheletic and cardio circuits, all done with your coach right there on the floor beside you, motivating you and your team of fellow grit series addicts for the entire 30 min circuit!

This class is ideal for those of us with busy lifestyles! Take your fitness to another level in a short space of time! Walk in, work out, walk out with confidence, not to mention impressive results! These circuits work all major muscles groups leaving you tighter, leaner and fitter!

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Work out in our High Performance Arena

Your answer to true strength and conditioning functional training. Going back to basics, complete with unconventional gym training equipment, be ready for a major difference to your current training style.

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Les Mills Sprint

LES MILLS SPRINT is a 30-minute High-Intensity Interval Training (HIIT) workout, using an indoor bike to achieve fast results. Find out more

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